MTN insurance is a ****!!

I have been an MTN client for over 12 years.As of now I have a line contract with MTN because I decided not to upgrade my device, as I have other projects running. I had a Samsung Note 4,insured with MTN insurance which I upgraded to a Huawei P 10 plus. On upgrading, the new device details were not updated with the insurance. So I kept paying my subscriptions thinking that the new device is covered until I had to claim. I discovered then that I was still paying for the Note 4 insurance..... One would wonder why an insurance company allows a client to pay insurance for a device for more than 4yrs? I was then told that my claim for the P10 plus is invalid. I asked if I could claim for the Note 4 that I was still paying insurance for as I still have the device. The agent, Ntombelihle said I can put in a claim for it. I was then led through a dance of updating device details from the Note 4 to the P10plus for almost 2 months for them only to decide not to honor the claim.

Paying insurance premiums for over 4yrs years, without missing a single payment is a painful process, as one loses income for other things, thinking that you are covered!

This MTN insurance is a ****!