MTN insurance is a “****”

<p>My iPhone S5 32GB was ****** on 30 June 2016. Although inconvenient, I was relieved that I had taken out insurance from Mtn the day my contract on the phone started. After some difficulty to get my claim approved, I was informed that I could now get a new phone from Mtn. Unfortunately, there were no more 5S phones being sold (although I saw an advert on an Mtn website advertising the exact phone for contract use) so I picked up the specials book and decided on the iPhone SE 64 GB in rose gold, I was then informed that the shop I was at did not have that phone in stock. Since then (almost 4 weeks later) I have been informed by several stores (Mtn at: Waterfront, Tygervalley, 2 Canal Walk shops, Cape Gate, Paarl Mall, Garden Centre, Green Market Square, Zevenwacht Mall and Cape Town Station) that these phones were not available at any Mtn shop. In fact most of these shops have not had any stock since May! How can you run a special in July on stock that have not been in your shop since May?!</p> <p>I then asked that the money be deposited into my account, since I can get the phone for R500 cheaper on Takealot. Or I can buy it somewhere else. No chance, since the “insurance” is actually something like a gift-voucher that can only be used in MTN stores! When I signed for the insurance no one told me that I would be contributing to my own “Mtn gift voucher” every month. What is the use of having insurance if I can’t replace what I insured? In addition to this, when I went to cancel my insurance they were very reluctant until I asked the guy what I should be insuring, since there is nothing to ensure at present?</p> <p> </p> <p>I have written several e-mails to ask for the money or that Mtn buy the phone elsewhere to enable me to buy the phone from them but I have had no response at all. I will definitely not be insuring with Mtn again.</p> <p> </p>