MTN INSURANCE IS A ****!!!

I have had by far the worst experience ever with MTN Insurance. To anyone who's reading this and is contemplating getting a contract or their device insured by MTN, think twice and be very careful, make sure u dont regret your decision. I got two devices on contract and one was ****** on 27 Mar 2016. I put in a police report in Midrand & travelled to Grahamstown where I submitted a claim on 01 Apr . I was told the claim will be resolved within 5 working days, today is the 14th day, still no word from them! The call centre is the worst,I have had calls lasting 32 minutes with no answer! I went to The Boulders store on 6 April & was told that the issue was escalated I should get a call later in the day, up to now NOTHING! I went to Sunnypark MTN Store on 12 April and I was told the same story. On 12 Apr I asked someone to go to Grahamstown Store where I submitted, they stayed there for 1 HOUR as the consultant tried to call, finally they picked up, said this issue has been escalated,I know that's another lie, they just dont care! I use that number for business, can u imagine how much sales & revenue I have lost??? they just dont care!!! U PAY PREMIUMS WHEN U CAN'T CLAIM, ITS A ****!!