1 reviews | Active since May 2009
MTN Insurance is a joke - does the department even exist?
I have a contract and insurance via MTN. I submitted a claim on 20 April 2016, and received a claim reference number stating 5 day processing not the standard 3. Off course there was no response in their committed time frame . I responded 5 times to the email asking for progress and not a single response. I called the contact number and the call centre has the most ridiculous options and if you hold for an operator - none exist and the call is ended. After holding on for over 20 minutes each time for the last two weeks I eventually got through to switchboard who took my message and off course no-one returned this. During my hours of holding I had to listen to their nonsensical claims about how they will supply a replacement phone etc - ALL I WANT IS MY CLAIM TO BE PROCESSED!!!!!
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Kindly note that the matter has been escalated to the relevant supervisory team for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Another pathetic standard response with no intention to offer any actual customer service.
No-one from your "supervisory" team contact me and after days of holding on for hours and being cut off, i managed to get a claim approved. I faxed and email the proof of excess payment on the 26 May and today 7 june get an email demanding payment. DO YOU HAVE ANY ACTUAL STAFF WORKING IN YOUR INSURANCE DEPARTMENT. ALSO THERE WAS NO LOAN OFFERED DESPITE YOU NUMEROUS BOASTS THAT YOU GET ONE. DONT KEEP ADVERTISING WHAT YOU CANNOT DELIVER. PATHETIC MTN!!!!!
Another pathetic standard response with no intention to offer any actual customer service.
No-one from your "supervisory" team contact me and after days of holding on for hours and being cut off, i managed to get a claim approved. I faxed and email the proof of excess payment on the 26 May and today 7 june get an email demanding payment. DO YOU HAVE ANY ACTUAL STAFF WORKING IN YOUR INSURANCE DEPARTMENT. ALSO THERE WAS NO LOAN OFFERED DESPITE YOU NUMEROUS BOASTS THAT YOU GET ONE. DONT KEEP ADVERTISING WHAT YOU CANNOT DELIVER. PATHETIC MTN!!!!!