MTN INSURANCE IS A JOKE

I wish I could give a minus rating. Submitted a claim on 10/3/2024, to date I am waiting for my claim to be processed. I appears that the incorrect IMEI number was loaded when I took up my upgrade last year, I have been paying for this insurance since then. when I submitted my claim I was told that the phone I am claiming for was not insured as they have the IMEI does not correspond. After about 20 phone calls, 40 emails back and forth, I was told that they will correct the IMEI number so that my claim can be processed. I Gave it 3 weeks and decided to contact for a follow up. Now I get told I must provide proof of Blacklisting, I sent in what the store gave me and have sent the email I received from customer care. Still when asking for a follow up I get the same response, we need proof of blacklisting. I have now sent this through 12 times. still saying on the system application in progress. WHAT A ****** JOKE !!!!!!!!!!!!!!! THIS COMPANY IS A *******, THEY TAKE YOUR MONEY AND IN RETURN YOU GET NOTHING.