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Tabeth D

1 reviews | Active since Jan 2019

31 Jan 2019, 13:55

MTN insurance is a *****! You guys are ******* and ***** and I regret ever getting insurance with you!

Still no progress with MTN INSURANCE! tired of your nonsense! So, MTN insurance and I concluded that they would pay me Cash in lieu of R22K, since they could not replace my iPhone 256GB device. They took forever to send me the cash in lieu claim for that I requested repeatedly, since yesterday! Finally, I have sent them all my documents and they tell me that payments are only done on Tuesdays, Wednesdays and Thursday which must be submitted before 12pm. I then I submitted at 12:15 because they were delaying the process so that I won’t get paid on time. So, I guess they got what they wanted. Now they tell me that they will only process my payment of R22683.51 NEXT WEEK TUESDAY!

How the hell am I supposed to travel this without a phone because of your slow staff *********** staff???! Can I just move on with my life with what you owe me instead of me chasing you around like a bunch of headless chickens? MTN insurance is a *****! You guys are ******* and ***** and I regret ever getting insurance with you! I will make it known that you are pathetic time wasters. PAY ME BACK MY ****EN MONEY!

0
Replies (2)
TD
Tabeth D's update01 Feb 2019, 10:38
Reviewer Update
Nonsense!
TD
Tabeth D's update01 Feb 2019, 10:40
Reviewer Update
Good day Tabeth Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you. Kindly note that the matter has been escalated to the Insurance supervisory team for assistance. We sincerely hope that the above is in order and that we are able to restore your faith in us. Warm Regards Renall Chetty Complaints Management Team * * * * * This is a nonsense reply that has not solved anything! Escalating the matter is not good enough. Why cant you guys just do things the right way the first time!? You playing games MTN...