1 reviews | Active since Oct 2015
MTN Insurance is a *****....Part 2....and so it continues...
<p>After having been contacted after my initial complaint, I was given an email address to send my documentation through to. It has now been 2 weeks again, and still no contact. I have tried to escalate this matter via the MTN Call Centre, but yet, no response. What a JOKE this is turning out to be. But let me guess - If I return my debit order - because I have not had the use of a phone for 1 whole month - I wonder how quickly they will then contact me.</p> <p>I am still unable to contact MTN Insurance on their so called "contact number". Does this company really not care about their customers? </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***