MTN Insurance is a complete let down

<p>There are too many middlemen in what is called "MTN Insurance" and the fact that you get passed on from one company to another makes it extremely difficult to recieve quality service.</p> <p>July 22- Phone breaks</p> <p>July 24- Claim to MTN insurance (PINNACLE MARKETING)</p> <p>July 25- SMS received from MONITOR KZN asking me to pay R300 excess</p> <p> - Email sent to MTN insurance asking if the SMS is genuine (No response)</p> <p> - I pay R300 and email proof of payment to MONITOR KZN</p> <p>July 26- Email from PINNACLE MARKETING (Prudence Steph****) saying claim is approved asking me </p> <p> to pay excess and provide delivery address. I send proof of payment and my work address.</p> <p> - THE COURIER GUY phones me saying his is at my home to pick my phone. I direct him to my</p> <p> work address. He picks the phone.</p> <p>July 27- CELLPHONE REPAIRS (CPR) emails and phones asking for my phone passcode. I provide</p> <p>July 31- I email CPR asking for an update, they tell me phone will be dispatched same day or following day</p> <p>July 31- I email PINACLE MARKETING about a loan phone.</p> <p>Aug 1- PINACLE MARKETING tells me to speak to MONITOR KZN</p> <p> Aug 1 - I email MONITOR KZN (Lungi Manzini) asking for a loan phone (No response).</p> <p>Aug 2- Another follow up email to CPR. CPR says phone was dispatched back to me the previous day.</p> <p> Gives me Waybill number and contact number for THE COURIER GUY</p> <p>Aug 3- I get a call in the morning from THE COURIER GUY asking me for my delivery address. I give them </p> <p> my WORK address, and they tell me I will get my phone between 12 and 1pm same day.</p> <p> Aug 3 - I phone THE COURIER GUY, Cape Town picks up tells me to call Johannesburg. I call JHB, Guy1</p> <p> tells me to hold on and transfers me to the Guy2 handling the parcel. Guy2 tells me he is not the</p> <p> one handling my package and transfers me to Guy3 (Yamco). Guy3 tells me, CPR gave the a wrong</p> <p> address, so we can only dispatch the phone tomorrow.</p> <p> </p> <p>CUrrent Status: I don't have my phone, I don't have a loan phone</p>