MTN INSURANCE IS A ****

I lost my phone on the 10 of January 2024 and logged a claim on the 12th after doing all the required information. Today is the 16th of February 2024 and I still have not received any outcome of my claim. For the whole month they have been asking me to send them the same information I had already supp****. When I took the insurance I was trying to avoid getting stuck without a phone should the unfortunate event occur, but here I am stuck while I am being told my claim is under assessment almost all the time I make an enquiry.