MTN Insurance - *********** and unreachable
We have already written a review re our problem with MTN Insurance and MTN responded on 3rd October 2017 saying they were investigating...............We have heard nothing!! They have given us a deadline of 17th October 2017 after which they will no longer entertain the claim. We do not know what else they want as every time we made contact there was a different requirement from their side. Now they are telling us that we are holding them up......??
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
regards
Mike Ramaboka
Complaints Management Team