MTN Insurance incompetence
<p>On 12/07/2016 I submitted a claim with MTN insurance for a broken phone, today is 18/08/2016 and they have not contacted me in regards to the claim, not even to speak of when they are going to collect the phone. Just to clarify it has been one month and a week with no communication from their side whatsoever. It is also impossible to contact them as their contact number just abruptly disconnects you while you are holding. This is my third review on hellopeter for the same issue and each time someone replies from their side and says the problem will be sorted out, yet I still haven't received or heard anything from them. So to whomever is tasked with replying on this message please do not bother to reply if you intend on doing nothing. Mtn Insurance is totally and utterly *********** and as of tomorrow I will be handing this case over to the ombudsman if this problem is not sorted out. The extent of your poor quality of service delivery shocks me. Please contact me as soon as possible. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********