1 reviews | Active since May 2013
MTN Insurance Incompetence
<p>Its now been 3 months since i logged my claim for repairing the broken screen of my phone. They are yet to retrieve it from me. On their system the claim has been processed yet I am still in possession of the damaged handset. I am confused as to whats going on as their communication wit hme has been pathetic, i've lodged numerous complaints throught their call centre and websie even on this platform:</p> <p>https://hellopeter.com/mtn/complaints/lack-of-urgency-in-responding-to-insurance-***</p> <p> </p> <p>I am so disgusted with this ********** treatment of a paying customer, worse still I have lost a lot of business because my number has been unavailable. I can not be expected to payany excess after waiting since 29 February 2016 for MTN Insurance to simply do its job. This is a horrible reflection on the company's image. I shall be cancelling this contract and encouraging others to leave MTN after this horrific lack of service delivery!!!</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance department tried to call you on 29/04/2016 at 09:37:02 but the phone 060****381 was not answered, we have requested that you must be contacted on the number 060****381 to arrange collection of the handset.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The insurance department tried to call you on 29/04/2016 at 09:37:02 but the phone 060****381 was not answered, we have requested that you must be contacted on the number 060****381 to arrange collection of the handset.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Siphumezo, after missing that single phone call I tried to call back the number but to no avail, but the MTN number was always engaged. If you feel that attempting to call a customer once in 3 months is an example of fine service then I feel the system that MTN has in place is seriously flawwed. Also the day I was callled I was heading to another country for two weeks where i could now be reached by phone. I had mentioned it when i complained the first time of my claim taking too long to be processed.
I'm tired of waiting for MTN to reach me when they feel like it, who can i call NOW to resolve this matter and arrange handset collection and can they simply avail themselves. I dont want another dead end number that puts me on hold for excess amount of tuime, is engaged or just rings.
Please
Siphumezo, after missing that single phone call I tried to call back the number but to no avail, but the MTN number was always engaged. If you feel that attempting to call a customer once in 3 months is an example of fine service then I feel the system that MTN has in place is seriously flawwed. Also the day I was callled I was heading to another country for two weeks where i could now be reached by phone. I had mentioned it when i complained the first time of my claim taking too long to be processed.
I'm tired of waiting for MTN to reach me when they feel like it, who can i call NOW to resolve this matter and arrange handset collection and can they simply avail themselves. I dont want another dead end number that puts me on hold for excess amount of tuime, is engaged or just rings.
Please