DC
Demitri C
1 reviews | Active since Jul 2012
24 Apr 2015, 15:23
MTN insurance ignores customers
My cellphone was ****** at knifepoint. I sent an email to MTN insurance on 6th April (there is only an email and fax number, no number to call), and nothing happened. I eventually asked MTN Killarney to assist, as they have always been very helpful. They sent me the claim form which I returned and they forwarded to MTN insurance. After still no response Killarney called them and I was told that they would contact me. Still nothing and it is now the 24th April. Terrible service
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MTN South Africa's replyOfficial
06 May 2015, 16:55Hello RSA Consumer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number ending in 933 has been approved. You may visit the store to settle the excess and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number ending in 933 has been approved. You may visit the store to settle the excess and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply06 May 2015, 16:55
Official
Hello RSA Consumer,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number ending in 933 has been approved. You may visit the store to settle the excess and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, the insurance claim for the number ending in 933 has been approved. You may visit the store to settle the excess and collect your new handset.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***