MTN Insurance "Hell on earth"

<p>I have an Insurance with MTN for greater than 5 yrs now, during the Upgrade I chose to continue with the current (old) phone that I was using - Weavered the phone I was upgrading to (Have proof - n already submitted to the MTN 3rd party company). I have been ignored and told to deal with MTNCustomerCare which it responds to no-one. </p> <p>MTN has outsourced thier services to some funny companies to take care of thier Insurance claims - MonitorSA (located in KZN) and PinnacleSA (claiming they r in Capetown). They take U from pillar to post so that you give in to ur claim. and they very much rude (Jabulile Ntsele, and M****ena Haigh) they just leave a customer in limbo without putting effort to resolving a claim. The claim has been put in since the 22nd Of May 2017, until today, no1 says anything - my phone is collected, and excess is paid as Kenneth-Leigh King told me my claim is approved - the story changed when they supposed to fix the phone. they come with duck n diving tactics. Even after all my efforts.</p>