MTN INSURANCE HAS THE WORST SERVICE I'VE HAD

<p>I have been a MTN loyal contract subscriber for over 6 years and MTN insurance for 16 months, and I have never received such LACK of service.</p> <p>I have MTN insurance for my iPhone 6, and never missed a premium. My phone's screen shattered on 19 September 2016, I completed a claim form on 20 September 2016.</p> <p>I received one call in October with promises to collect my phone and it is now 24 November 2016.</p> <p>On 4 occasions I have called MTN insurance to no avail, no answer. Total call time is about 1 hour, of waiting. As if waiting 2 months was not enough.</p> <p>I have also emailed them, and I received an automated response stating that their current turnaround time to respond is unfortunately UPTO 5 days. I sent it on 17 November 2016, unless my math is wrong, they should've gotten back to me by now.</p> <p>My displeasure of MTN insurance grows stronger each and everyday as I have to use a phone with a shattered glass screen, constantly picking glass from my fingertips.</p> <p>This is nothing short of terrible client care.</p>