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Craig C
1 reviews | Active since Aug 2015
27 Aug 2015, 16:12
MTN insurance has bad service
I have submitted a claim for my ****** phone Two weeks ago and am still waiting They do not respond to the numerous emails sent. When you call the customer help line it cuts you off while transferring you to a consultant. After 28 times I know that is poor service. I went to the Alberton city shop and they were not helpful at all and have an attitude, to the point where I walked out. Their service is a disgrace
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Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 11:08Hello Cooper13571,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
MTN South Africa's reply28 Aug 2015, 11:08
Official
Hello Cooper13571,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica