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antony M

1 reviews | Active since Apr 2019

11 Apr 2019, 13:21

MTN Insurance, GuardRisk, Pinnacle Marketing CON!

Please think twice before you insure with MTN Insurance, assisted by GuardRisk & Pinnacle Marketing. I have been insured my MTN for many years! Recently my phoned got damaged, and my claim was rejected, as my insured sim was not in my insured phone. This is noted in the fineprint of their policy. The problem is, no policy was sent to me on this particular insured handset. They did send me a policy on a previous handset on another package.

When you upgrade, you have to make sure that your insured handset is the actual one that is insured, MTN will NOT update it automatically, and will NOT pay out insurance when you need to claim!!

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Replies (1)
MTN South Africa
MTN South Africa's reply12 Apr 2019, 09:07
Official
Good day Anthony
 Thank you for bringing this matter to our attention.  We are terribly sorry for the inconveniences that you experienced as a result of this. Kindly note that this complaint has been sent to the relevant department for their urgent attention. 
 We understand that the entire experience must be very frustrating and hope that we can restore your faith in us as it is not our attention to dissatisfy our customers. 

Warm Regards, 
Ayanda Mthimkhulu 
Complaints Management Team