MTN INSURANCE GROUP MESS

<p>I took a MTN contract phone (Samsung S6 edge) with an insurance for my brother in January at Phumulani Mall. In April his phone was ******. He went back to Phumulani and was told to fill in the Insurance claim form, few weeks later he went back there to check the progress, and he was told that the claim has not yet being processed, and was advised to call MTN insurance group, I called the MTN Insurance group after two months and to my surprise I was told that I was not insured, I told them I was insured and I have papers/forms as a proof and even emeiled it to them, someone in MTN did not do her/his job, they did not activate the insurance. I did not check my statement but it was their job to make sure that they process my documents correctly. I have been calling weekly for feedback but everytime i was told the supervisor will call me and they never did. This is the worst service ever, i have been a loyal customer for many years and upgrading everytime the contract ends, i decided not to pay them anymore until they sort my issue.</p> <p> </p>