1 reviews | Active since Oct 2016
MTN insurance give poor service!!!!!!!!!
<p>My phone just died I then claim for it do be repaired I have waited 3 months for them to respond and accept my claim from April- June,I than paid my excess and email them the proof of payment it is almost end of October and still nothing if you contact them they cut you off. Even the guy who is an employee of mtn says that he cant get through to them and when he did, they said that my phone was send back to the warehouse because it was not collected but the guy at the mtn store said he did not received my phone.I have been a loyal customer and never missed a payment I am not happy with they service.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thanks will appreciate it very much.
Thanks will appreciate it very much.