1 reviews | Active since Oct 2010
MTN insurance ghost billing
I got a new contract in September where I specifically waived the insurance option. Since then, I was charged for insurance in Sep and Nov 2017 (not Oct ?). MTN call centres refuse to assist because MTN insurance is 'another branch' or in 'another building'. I tried calling MTN insurance and was told they will cancel insurance (on a device name I don't have or didn't have previously), but it will affect services on my current new device? Asked for a supervisor but got no service or call back. Logged 2 complaints on the MTN website and am still waiting for someone to explain this breach of contract. No accountability and pathetic service.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to Insurance supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,