MTN INSURANCE FRUSTRATION

I have never experienced such confused and bad service anywhere before!

First of all, MTNs call centre's are shocking! The claims service is pathetic to say the least. The process to claim is mind blowing ( and not in a good way). I submitted claim on the 19/09/2022. I heard nothing from MTN I then followed up on my claim on 23/09/2022. Where I was asked to submit my WHOLE claim again 🤯. Which I did. Then I was told the imei number was incorrect (got the imei number from mtn gardens in Capetown) which info was wrong. I was then asked Like 4 times for my imei number ,cell number. Which I provided everytime!!! I was then presented with EVEN MORE QUESTIONS. I then called in to find out what is going on.

My claim was submitted 2 days ago for review and still no feedback from MTN .

I've had enough this is dragging on far too long. I DONT DRAG MY FEET WHEN I PAY MTN!

I am currently struggling without a phone,this is really unfair and the bad service and standards myn choses for their business shouldn't become my business!

I need feedback today!