MTN Insurance Frustration

Extremely frustrated at MTN Insurance! Ticket #222896

I processed a claim 3 weeks ago, and nobody reached out to me. I've had to follow up myself numerous times, only to find out there's an issue (when there shouldn't have been).

After more than a week I called then to find out the status, only to be told that their system says I'm only insured for my sim card (why didn't they call me to tell me that!?) , and that I should send them proof that my device is insured, which I did. More than a week later, and I still don't hear anything back.

I called today, and someone seemed very helpful, but I was put on hold a couple of times because they had to 'call authorization'. The last time I was put on hold, the call just ended after 20 minutes on the call. By this time you can only imagine how frustrated I was.

Not only am I frustrated that it's been 3 weeks and I'm still having to use an old replacement phone, but I'm frustrated with the fact that I don't even know what's happening with my claim. And the call centre is damn useless.

I strongly suggest anyone considering MTN Insurance thinks twice. Super *********** and nobody seems to really want to help you. Everyone just reads from a script.

As mentioned in my last email sent to them just now, I'm taking it to the ombudsman if I don't receive a replacement device this week.