1 reviews | Active since Oct 2016
MTN insurance frustration
<p>Hi,I need help I lost my phone on the 5th October and reported the matter to MTN Vincent Park they gave me a claim form and I faxed it.Only to find put they had to log in to their system and escalate this with relevant documents. However I went to MTM Hemingwas Mall East London they as sisted me.The assistant said it will take 5daus to get a response.On the 5th wprtking day I called her and she said she'll do a follow up.Next day I called MTN insurance and the call centre is closed??.That's very frustrating how dpones one survive without a phone?.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,