MTN INSURANCE

MTN insuance company - worst service ever. On 23 October 2021 we submitted a claim for my husband's phone that was ****** together with the case number we got at the police station. MTN then requested a police affidavit. We forwarded that on as well. 2 Days after no response from MTN, I sent an e-mail to follow up again. They then requested names and numbers of people who were around at the time of the theft. I provided them with the names and contact numbers of the family members who were with us. I once again had to phone them to follow up on the status of the claim. The consultant I spoke to, wanted to know which one do I think is the suspect. Ridiculous to say the least. The following day they advised that the claim was approved. This was 7 days from submitting the claim. We had to pay an access of R941,71 which I immediately did. That was on 1 Desember 2021. I gave them the address where the phone had to be delivered. The phone that was insured is a Samsung. 6 days down the line they advised that they don't have Samsungs in stock. We must choose between 2 Huawei's. I told them I refuse to settle for a Huawei as the phone that was insured, is a Samsung and I insist on a Samsung. Now the matter's been escalated. This is unacceptable. It's been 2 weeks now. Everytime I have to follow up. This is the worst service that I have ever experienced. We pay a lot for this insurance and then they expect you to be happy with their poor service. I regret taking out insurance with MTN.