MTN Insurance fails but yet they charge me

My phone was ****** in May. I was not overly worried though as I had taken out insurance with MTN when I upgraded my contract in January.<br> <br> I followed the rules, went to the police station, but they could not help me since the phone needed to be blocked via the call centre but they were ON STRIKE. The strike action lead to me only being able to block my phone and get my IMEI number 2 weeks after my phone was ******. This was EXTREMELY frustrating but I thought that would be the worst of it, I was wrong.<br> <br> After submitting my insurance claim MTN took almost a MONTH to get back to me and informed me my claim was rejected & canceled my insurance. The reason they gave was \SIM card not in insured device at time of incident"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;664564;227;14;2;0;1;0;0;2;NULL;NULL;NULL;15/08/26 12:46;15/08/26 10:56;Collections Department;8,20E+12;;***;My woolworths account was handed over to Eastenberry because I was experiencing financial difficulties in the previous year, I made arrangements and that was going well. In July this year, I asked for a settlement account and was told that the amount of R34.33 was due. I made a cash payment of R35.00 at the store &amp;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;390918;762758;29;5;0;0;0;0;5;NULL;NULL;NULL;15/08/26 12:42;15/08/26 10:56;Simba Chips ;;Customer Care;***;Good day!!<br> <br> I would just like to compliment Simba, for the great service they gave me, I phoned in to tell them about chips that were very stale it made me sick. They apologised to me and I have just received a voucher from Simba. <br> <br> I am so shocked that Simba was even interested in helping a customer that just bought a small packet of chips. <br> <br> The staff was friendly and I am really impressed with Simba...THANK YOU!!!!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;888584;865418;27;2;0;0;0;0;2;NULL;NULL;NULL;15/08/26 12:38;15/08/26 10:56;R1 Birthday Special;9,11E+12;;***;Guess I'm not the first and won't be the last to complain about FlySafair's birthday deal fiasco yesterday.<br> <br> When I visited the web page at 9am there was still 24000 + tickets available. Waited for 10 hours, hoping they would resolve the technical issues, but to no avail. Needless to say, I am fairly disappointed. As a frequent customer, I would like to see some transparency - whether or not they really sold 30000 tickets at R1, or was it false advertising? And if they did, how did they not prepare their ICT systems for these high volumes? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;337445;85;16;2;0;1;0;0;2;NULL;NULL;NULL;15/08/26 12:53;15/08/26 10:58;NO customer service!;7,90E+12;;***;Since February 2015 when I upgraded, my bill is always a different amount, yet I signed a contract and it was for a set amount. I call and get told that is how it is!! I email and I dont get any response, unless its \phone us\"". Ive called and emailed and now I am just ANGRY!! I was supposed to be on my call 100"