MTN Insurance - Expecting the worst

Each and every day I follow up on my Cellphone Insurance claim. Phone calls can take up to an hour to be answered, or even dropped after holding on for over 30 minutes. Immensely frustrating. I have also used the email address *** - absolutely no response. Each and every day I escalate the claim. I am told it takes maximum 5 working days to complete, and I will receive an email to confirm completion. My claim was submitted 27/04/2016. Taking into account the public holidays and weekends, my claim should be through today, 05/05/2016. If I experience any delay in resolving this claim. I will not waist any more of my time or money following up, my legal team will be take on this matter. Friendly warning Mike