1 reviews | Active since Oct 2014
MTN Insurance excellent service from Kaylin (Pinnacle Marketing)
<p>Upon calling with regards to me having a broken phone screen, Noviwe provided me with all the information ton the claims process that I required right from the get go.</p> <p> </p> <p>I was fortunate enough to then be assisted by Kaylin with regards to my claim. Kaylin definitely made a positive impact on the process by providing regular, detailed feedback with regards to payment confirmations, collection, repair acitivies and finally delivery.</p> <p> </p> <p>The whole process took 3 days from the time payment was confirmed (due to overnight delivery). Thank you Kaylin for the excellent assistance, it was very refreshing and greatly appreciated.</p> <p> </p> <p>Chris</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***