MTN insurance empty promises

<p>MTN never fails to disappoint. I processed a claim early December and to my shock it was approved in less than a week, I has high hopes for the new MTN insurance provider. I was told to just to pay my access fee, send proof back to them and my phone will be delivered to me in 3-5 working days. I paid promptly and waited. There was no response from MTN and after a week called again to ask the process of my phone delivery. It took them an hour to respond and they said they put me on the emergency list and my phone will be delivered the following day. I waited with no response still from MTN so I called again. It took them about 3 hours for them to respond. Till this day I have not received my phone and will not be making any further payments until they live up to their promises. I am beyond frustrated at the level of service MTN provides all rounder. In the stores no one comes up to assist you and you always have to experience drama with insurance claims</p>