MTN INSURANCE

I AM SO DISAPPOINTED AND FURIOUS WITH MTN INSURANCE. I HAVE BEEN PAYING MY CELLPHONE INSURANCE FOR THE PAST 2 YEARS. MY PHONE BROKE RECENTLY, I SENT THROUGH A CLAIM AND I WAS TOLD IT HAS BEEN APPROVED. TO MY SURPRISE, NOW I AM BEING TOLD THAT THEY CANNOT COME COLLECT THE PHONE BECAUSE MY APPLE ID IS STILL LINKED TO THE DEVICE, I HAVE DEACTIVATED MY APPLE ID AND DEACTIVATED FIND MY IPHONE BUT THEY ARE TELLING ME THAT ON THEIR SIDE IT SHOWS THAT IT IS STILL LINKED. I HAVE CALLED SEVERAL TIMES ASKING FOR ASSISTANCE ON HOW TO DEACTIVATE IT, BUT TO NO AVAIL. I AM WITHOUT A PHONE, MEANWHILE I AM STILL PAYING FOR THE DEVICE AND INSURANCE. NOBODY WANTS TO ASSIST. THE PHONE HAS NOT BEEN PICKED UP AND I AM TOLD NOBODY IS GONNA PICK IT UP. I HAVE RECEIVED NO FURTHER COMMUNICATION FROM THEM. WHAT WAS I PAYING FOR??? MTN IS THE WORST, I CANNOT WAIT TO FINISH MY CONTRACT AND CLOSE IT.