MTN Insurance

Pathetic service from the insurance department. No communication, quick to take your money and very good at giving the run around. My phone was replaced with a faulty device, sent it back and then they couldn't find the phone. When they finally did I was told the device was damaged and need to fill in a damage claim. They took their time to send the forms. I requested the recordings a week ago, guess what still waiting. They tell me to pay access of R500 for a phone that was damaged while in their possession. This has been going on for 2 months now. If I do not call to find out what is happening then I'll wait like a fool for feedback from them. Poor communication. They are underwritten by SANTAM who is just as hopeless when trying to complain.