MTN INSURANCE DUCKING AND DIVING INSURANCE CLAIM

I filed an insurance claim for my damaged handset on the 9th of March 2015. On the 13th, i received mail that said my claim had been denied because my handset is not insured. This is despite the fact that MTN deducts insurance premiums from my account religiously on a month to month basis.<br> <br> I then mailed back, disputing the initial unwillingness to honor my insurance claim on the 18th of March.<br> <br> I have yet to get a response (over a month after my initial claim) and it is impossible to get hold of MTN INSURANCE- because you are made to hold for up to 15 minutes at a time before the call is terminated.<br> <br> To add to my dissatisfaction, when I go into the branch at Canal Walk, I am told they can't help me and that I should just continue playing hide and seek with their insurance division, telephonically.<br> <br> Surely, this can't be acceptable as a professional nature of dealing with paying clients.<br> <br>