1 reviews | Active since Jan 2014
MTN INSURANCE DON'T REPLY ON YOUR CLAIMS
<p>I have booked in my phone for repairs but its over a month now my phone is not yet back and i made access payment of R150 but there is no movement, i have been communicating through emails and they gave me a number to phone ********** 084 then after the selection of Zero to speak to a consultant it goes off. I'm extremely disappointed in the type of service I received from MTN Insurance as ive been a loyal customer for years but I'm really considering to move to another network. this is absolutely ridiculous. All I'm asking for is feedback on my claim and I need a phone for all my clients call me on that phone. </p>
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Insurance Department for urgent attention. They will investigate and feedback to you with a way forward.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***