MTN Insurance doesn't exist !!!!
<p>Have put a claim in for a new handset since the 14th of april!</p> <p>No one can get through to mtn insurance not even mtn sandown staff!</p> <p>they finally after 2 weeks answered my mail to say that my handset isn't covered.</p> <p>I have proof of my latest contract with insurance cover!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
CA Service Desk Manager - REQ:*** Request Detail
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
CA Service Desk Manager - REQ:*** Request Detail
REQ:***
Best regards,
Thank you for your post.
As per the notes on your account your insurance claim was declined by insurance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
As per the notes on your account your insurance claim was declined by insurance.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,