MTN Insurance does not work

<p>I am very concerned and upset about my experience with MTN. When renewing the contract that is assigned to me, I opted for the MTN insurance rather then my own as I thought this would be more convenient. My phone was ****** out of my vehicle over a month ago. I made the sufficient claims, supported all documents including a police report, invoice for a new window for my vehicle and all other required documents to the insurance people appointed by MTN. These documents were lost multiple times causing me to start the application over on about 3 occasions. Now when I call to find out progress, I am on hold for 30 minutes at a time. twice as I got to the first in line at the call centre my call is dropped. I have been paying for something that has no worth, and would urge that all who have opted for this version of insurance reconsider after reading of a brief breakdown of what has transpired in my case. I have contacted 808 and given them until Friday to arrange that my new replacement phone is available for collection otherwise I will take this further. I think either way for my business I will need to move over to a more reliable service provider, but still the contract agreement needs to be honoured and my phone replaced.</p>