1 reviews | Active since Jun 2016
MTN insurance does not cover for risk but iust there to frustrate people - You are just a sad story
<p>I filed my insurance claim, three weeks back. The dealer at the shop (table view western Cape) decided to sleep with my forms and never sent them. I had to go and get the form and send them myself after a week. I think MTN told the dealers not to send the forms so that the claim will be rendered invalid after a month. I was disappointed with MTN on this one. Now I have sent my forms and I am told that the claim is approaved and that I have to make the payment and send to them whech i did. To my surprise i am calling the division and noone is picking I think MTN employs only two people hence I am told that the department is small. Now its almost a month pursuing this but I am paying a lot of money. On month end you will need your money for the phone that I am not using. Imagine how much business I have lost since its a business phone. Please MTN do not joke with people. You are getting so much from them so do not keep reaping us off. Now please I need to get hold of someone in insurance </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you Mike,
I appreciate that you have gotten back to me. On Wednesday I received calls from your MTN insurance asking about my delivery address for the phone. I managed to give them the address. They informed me that the order will be delivered. I called to day to find out whether all is in order Only to be told that the supplier does not have the devise. What must I do I have a month now without my phone. I do not think this is fair for someone who is paying you guys. Now its holiday time I dont need to be doing this please.
I need urgent attaention into this.
I am tired with your unprofessionalism and failure in customer handling and management. This is unacceptable to do for your customers to be frank.
Thank you Mike,
I appreciate that you have gotten back to me. On Wednesday I received calls from your MTN insurance asking about my delivery address for the phone. I managed to give them the address. They informed me that the order will be delivered. I called to day to find out whether all is in order Only to be told that the supplier does not have the devise. What must I do I have a month now without my phone. I do not think this is fair for someone who is paying you guys. Now its holiday time I dont need to be doing this please.
I need urgent attaention into this.
I am tired with your unprofessionalism and failure in customer handling and management. This is unacceptable to do for your customers to be frank.