DT
Deidre T
1 reviews | Active since Apr 2011
24 Feb 2016, 07:58
MTN Insurance - do they exist - bad service
I took my phone into the MTN repair centre on 8 Feb 2016, sent an email to MTN Insurance with the claim details. <br> I have still not heard anything from them after sending various emails. I get an automated response saying they will attend to my query in 5 days. When you call them, you hang on the phone for ages. You cant even speak to anyone. Its been 15 days now. This is unacceptable. If nothing is done I will be going to their offices and will not leave until this is sorted out.
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MTN South Africa's replyOfficial
28 Feb 2016, 06:20Hello Dlite,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
MTN South Africa's reply28 Feb 2016, 06:20
Official
Hello Dlite,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the insurance management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo