1 reviews | Active since May 2016
MTN Insurance - Disgusting Service with no response
<p>After damaging my phone on the 18 May 16. I submitted an online claim to MTN Insurance , I also subimmted a claim via email to ***. I recieved a reference number of ***2. For 7 days i have been trying to contact MTN Insurance via Email as well as by phone. I have not recieved a single reply to my emails. Phoning never helped as either the phone rings continously with no answer. When phoning customer service they put me through to the automated insurance assistant , which said there was no claim recieved. i am extremely irritated about this. I have no phone and no ability to communicate through my cellphone number. Please assist urgently .........</p>
Good Day Nishalp,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Insurance division for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Good Day Nishalp,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that we have escalated the matter to our Insurance division for urgent attention. They will revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***