MTN INSURANCE DISGUSTING SERVICE ALL THE TIME
<p>So i damaged my phone and logged a claim on MTN website on the 27th October 2016, no one has made contact with to arrange pick up of the phone for repairs. On the 06th November i finally got through to the call centre after days of trying to get through and holding for close to an hour each time without talking to anyone. On the 06th Nov, i spoke to a lady at the call centre by the name of Neo, who searched for my claim and claimed to have escalated the claim to the claims department, this particular department was supposed to have made contact with me on the 06th COB or by the 07th Latest, still... nothing!!!</p> <p>The service being offered by MTN INSURANCE sucks. As i type this, I have been holding on the line for an hour trying to get through to the call centre. I pay my monthly premiums every month without fail, on the correct date too, i never make them wait. I am due for an upgrade and the very same company has been harrasing me to upgrade with them, well... I can tell you now that i want NOTHING to do with MTN. Just pick up this damn phone for repairs so we can cut our stinking relationship.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi Mike
I appreciate the response but it really doesnt help me much right now. Since the 27th October i have been waiting for some sort of feedback regarding when my phone will be picked up from me. until then...
Hi Mike
I appreciate the response but it really doesnt help me much right now. Since the 27th October i have been waiting for some sort of feedback regarding when my phone will be picked up from me. until then...