BS
Brenda S
1 reviews | Active since Nov 2014
28 Jan 2015, 11:03
MTN Insurance disgraceful service
I want to place on record my dissatisfaction with the (non)service I am receiving from MTN Insurance.<br> <br> We submitted our claim during the first week of January, and to date our claim has not been settled. <br> <br> Dimpho Nk**** (Cradlestone Branch) has been trying to assist, but has also been unable to resolve this matter. <br> <br> I have tried phoning MTN Insurance - but the call is cut after a message stating that you are experiencing network problems. There is no option to speak to an actual person.<br> <br> This unacceptable and infuriating.<br> <br> Can someone please pay some attention to us? We pay for our insurance, and deserve better service than this!!!!<br>
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MTN South Africa's replyOfficial
12 Feb 2015, 10:43Hello 7Kornflake7,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you are not insured with MTN directly. If you did complete the forms and it was never processed, we will need the original document that was signed by yourself in order for us to get our Insurance Department to assist with the matter.
If you do have insurance and your banking account has been debited separately from your MTN subscription, it might be that you are insured with an external insurance company.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you are not insured with MTN directly. If you did complete the forms and it was never processed, we will need the original document that was signed by yourself in order for us to get our Insurance Department to assist with the matter.
If you do have insurance and your banking account has been debited separately from your MTN subscription, it might be that you are insured with an external insurance company.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Feb 2015, 10:43
Official
Hello 7Kornflake7,
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you are not insured with MTN directly. If you did complete the forms and it was never processed, we will need the original document that was signed by yourself in order for us to get our Insurance Department to assist with the matter.
If you do have insurance and your banking account has been debited separately from your MTN subscription, it might be that you are insured with an external insurance company.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response.
We have now perused your account and we see that you are not insured with MTN directly. If you did complete the forms and it was never processed, we will need the original document that was signed by yourself in order for us to get our Insurance Department to assist with the matter.
If you do have insurance and your banking account has been debited separately from your MTN subscription, it might be that you are insured with an external insurance company.
Regards
Tim
MTN Complaints Management Team: REQ:***