MTN Insurance disappointment.

I called a month before in October to inform MTN that I will be cancelling my contract with them. They told me to call on the 2nd of November to cancel my contract.

I called on the 2nd which was on a Saturday and I was told the Rentation team doesn't open on the weekends so I must call on Monday. I called in on Monday and my contract was canceled. At the end of the call the agent asked me if I would like to cancel the insurance as well, I said yes in my mind I thought when I cancelled my contract with MTN the insurance will also be cancelled because I took the insurance at the same as I was taking the contract for the phone. Only to be told to call the insurance provider admyntec for me to cancel my insurance.

When I called the insurance provider they told me that I will be debited for late cancellation because I had to give them 30 day notice of which MTN didn't tell me about that when I called in October and when I signed my contract.

The worse part of it is that when I called the insurance provider the agent told me that she can't find my details on the system. I suspected that I was not insured, if I had claimed from them I would have been told I am not insured. Later on she told me that it was a system failure. But when I asked for my details I was told I can't get them i need to contact MTN.

The agent told me to send email to *** which doesn't exist. Please give me the email for complaints.