MTN Insurance department terrible service

Item: MTN South Africa
Rating: 2
Author: ozayr R

I called to ask about my claim, The lady was very rude and cut the call on me, I had to wait 15min to actually speak to her. then she got frustrated at a simple question if I could walk into a repair center. she cut the call. Terrible service

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Replies (1)

MTN South Africa's replyOfficial

19 Feb 2015, 10:41

Hello ozayr.randeree,

Thank you for writing to us about your experience. Please accept our apologies for the breakdown in service and for any inconvenience caused.

Kindly be advised that this has been escalated to the supervisory in the Insurance Department as a service concern and the matter will be dealt with internally and in accordance with our service level agreements.

Regards,
Nomonde.
REQ:***

MTN South Africa's reply19 Feb 2015, 10:41

Official