MTN Insurance department's service is appalling.

I put a claim in on 7th July, for a cracked screen and rcvd a response that I would hear from them within 5 days. On 24th July I sent a query and was told my claim in pending. <br> I have tried to call them and only got through once. Regrettably I didn't take the name of the lady that I spoke to. She told me someone would call me the same day. That was over a week ago.<br> I have tried calling, the line cuts off as soon as I get through to someone - if I can get that far.<br> I tried logging on the website. It won't go through. <br> I have sent various e-mails - nothing!<br> In the meantime, the cracked screen gets steadily worse.<br> And to think I changed to MTN because I was told that their service was excellent.<br> It's actually astounding how badly they treat customers once they have them signed up to a contract.