MTN Insurance Department is a SHAM!!!

<p>MTN, AM I PAYING FOR A SERVICE THAT DOES NOT EXIST???? </p> <p>I am completely frustrated and cannot get an honest answer from you. Why do you mislead your consumers by offering a service that you clearly cannot deliver on???</p> <p>Insurance docs signed state claims are to be processed within 24 to 48 hours, but when one follows up on status the story now changes to 5 working days.</p> <p>Alas, even those 5 working days are just a thumb suck as 7 days later there is still no indication of when the claim will be processed!</p> <p>In all honesty I think your insurance department should be reported to the Insurance Ombudsman as you have failed to honor your part of the contract!</p> <p>Please don't send me another automated message telling me my claim has been escalated and will be processed as that's what you have been saying the WHOLE week and yet nothing to show for it!<br /> </p>