MTN INSURANCE DEPARTMENT

We are now fast approaching week 2 of this issue. MTN insurance service is extremely poor. Their direct line is not functioning, resulting in me having to connect with them via head office which utilizes my personal airtime. I have been contacting MTN for the past week and a half so you can only imagine how much airtime it adds up to. not forgetting that they put me on hold for close to an hour with each and every call made. only for them to tell me that they have escalated my matter to the supervisor Ntombi who then get back to me with the wrong information by email which i couldn't even reply to. You know I have been with MTN for a very long time and always used to hear how people were complaining not knowing that it was soon going to happen to me. I wish i could type the details of my issue but id now be sounding like a broken record as i have had to explain this over a million times already. MTN you are really such a disappointment or rather your staff is.