MTN Insurance Delay

<p>MTN Insurance takes TWO weeks (and counting) to replace lost device!! The claim was put in exactly 14 days ago and they have still not managed to replace my phone. I've called the Claims departemnt and been on hold for, collectively, almost 2 hours! On one call I held for a whole hour after which I gave up! <br /><br />And using the automated phone system to check my claim proved useless as it says there is no claim registered in my name.<br /><br />This is absolutely unacceptible! I've had friends lose phones and have other insurance companies replace them or pay out within 3 days. In the past two weeks I've struggled to make online payments for flights and goods because my banking is tied to this contract number that's lost. The inconvenience caused by this is unimaginable and I have no one to assist me. The shop attendant who I submitted to at MTN Mall of Africa has tried his level best but he cannot get anyone to finalise my claim.<br /><strong><br />I WOULD NOT RECOMMENT MTN INSURANCE TO ANYONE! RATHER INSURE YOUR PHONE WITH A DEDICATED INSURANCE COMPANY!<br /></strong></p>