1 reviews | Active since Jul 2015
MTN Insurance Debacle
<p>Submitted two separate claims on two different Contracts to MTN Equipment Insurance, first one in May and the second one in October. </p> <p>To date:</p> <p>MTN has not collected my Handset since I reported it damaged on 10/10/2016</p> <p>MTN has not replaced nor fixed my damaged handset which was reported on 19/05/2016</p> <p> </p> <p>I pay my insurance and monthly contract installment, and it is as if this is a free service. MTN continues to provide unprofessional and lackluster services. This is both unacceptable and disappointing from an institution of MTN’s stature.</p>
Good day Tovhowani
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Tovhowani
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Insurance department's supervisory team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good Day Ayanda,
My Huawei handset has not been collected, nor have I been contacted with regards to the Blackberry. I do not have a cellphone at the moment, yet I am paying. This is becoming frustrating and I am feeling hard done by you guys. What are your lead times to handle a claim? What must one do to get service at MTN, write to the Public protector maybe?
Please assist.
Regards,
Tovhowani
Good Day Ayanda,
My Huawei handset has not been collected, nor have I been contacted with regards to the Blackberry. I do not have a cellphone at the moment, yet I am paying. This is becoming frustrating and I am feeling hard done by you guys. What are your lead times to handle a claim? What must one do to get service at MTN, write to the Public protector maybe?
Please assist.
Regards,
Tovhowani