Mtn Insurance

I am querying the insurance billing on the above telephone number for Mtn insurance, there was a device upgrade on the 21st September 2019, from Samsung S8 to a Samsung S10E.

We requested that no insurance to be continued as we are covering the device with Hollard Insurance but I am now being billed for insurance ever since.

I then spoke to Asanda on the 27th November 2019 and she contact MTN Clearwater where the upgrade was done and the documentation she received back from MTN Clearwater did indicate that we requested NO insurance on the new device.

End of September and 02 October 2019, I received sms’s from MTN saying:

“Good Day, We have received your application for MTN Insurance on your new mobile device which cannot be processed further due to outstanding info. Pls call *** for assistance as the device is currently not insured (***).

By the looks of things the above information, you (MTN Insurance) received information from the MTN Clearwater branch about the upgrade and the new device with that said in yellow….how can I be billed for insurance when you did not get any information to continue with insurance coverage.

So you billing me for something that does not exist and telling about me 30 day notice periods for cancellations. (is then obvious that an old device won’t need cover as well ne’ when a person upgrades).

Asanda then promised a lot of stuff would happen as per her team leader she spoke too.. CANCELLATIONS AND REFUNDS, because the document shows that insurance was not requested.

GUESS WHAT…. NOT EVEN A FOLLOW UP AS PROMISED… thereafter… I ALSO SPOKE TO NUMERIOUS AGENTS THERE(MTN INSURANCE) EACH ONE GIVING ME DIFFERENT STORIES AND ALSO AS PER THEIR TEAM LEADERS ADVISE.

Apparently MTN Insurance took over the insurance from Pinnacle as from the 1st November 2019, which now means I don’t have to deal with “PINNACLE Insurance Mtn.” as all my information is now with “(MTN Insurance) “and by me not requesting new cover from the 21st September 2019 to the 21st October 2019, I already gave a “30 day notice periods for cancellation”.

I need my refunds and if not.. the Omdudsman will also hear about this ****…

When you look at the attached statements, the December 2019 statement shows that I will again pay for insurance in my January 2020 debit order.

You may also respond to the cell contact numbers on this email or my gmail below as this sending mail will not be active until the new year.…??

I have not received responses since the 27 November 2019 and even after my last email as advised by Sandile on the 28 December 2019.