MTN Insurance customer service TERRIBLE
<p>I sent through my MTN Insurance form on Monday. I emailed and faxed my application for through to the insurance department, but everytime i call the insurance departement i can never speak to a consultant. This is rediculars service from MTN. I have been a contract customer for over 10 years and really am annioyed at the service. Please can someone get back to me ASAP. Its such a inconvience to have your phone ****** now i have to deal with MTN TERRIBLE customer service.</p>
Good Day Crystelle Klein Schatz
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
Good Day Crystelle Klein Schatz
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the management team of our Insurance division for urgent attention and to contact you with feedback.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ: **********
I have still not heard from anyone aty MTN, the service that you give is ridiculous. As long as you get our money every month you dont care about the service you give.
I have still not heard from anyone aty MTN, the service that you give is ridiculous. As long as you get our money every month you dont care about the service you give.