MTN INSURANCE & COURIER SERVICES - 2 MONTH LONG DEVICE REPLACEMENT PROCESS!

So MTN has partnered with Guardrisk Insurance for Devices, I logged a claim on the 9th of December, It took over 15 calls and an entire month for the claim to be processed, once processed and approved, I had provided MTN with my contact number for delivery arrangement, 3 days after I call in to explain that I haven't received the call, they asked for my number for the 100th time (MTN Training Flaw much?).

I was told the device will be delivered 4 Days ago, it wasn't, apparently the driver ran out of time, 3 Days ago the driver ran out of time again, 2 days ago, the driver ran out of time again, yesterday the driver feared being hijacked (What excuse is this from such a large telecommunication company???). I doubt it will be coming anytime soon.

When requesting an escalation process, MTN call center consultants cannot keep themselves from laughing (Another Training Flaw)

Basically I am very disappointed by MTN Insurance, I have been a client for over 4 years, I will not be renewing any of my contracts with them. I wouldn't recommend any of you to go for their services.