MTN Insurance could teach the MTN Customer Service Call Centre how to improve their service

I recentlu upgraded my cell phone contract with MTN. The cellphone was not delivered and I spent at least one and a half hours on each of 3 days trying to resolve the problem through the Customer Call Centre. It was the most frustrating experience and my calls were either cut off, or I was put through to the wrong person or I was told there was no record of my upgrade despite my having a reference number. On the fourth day, I was eventually told the reason for the phone not being delivered was that they were out of stock and could not tell me when new stock would arrive. Some 3 weeks later, I finally got my phone. I had to insure the phone through MTN Insurance o na different number...outsourced. Anticipating aanother endless battle, I phoned MTN Insurance. They were fantastic and my phone was insured the same day. Many thanks to Carmelitha De Bruyn. MTN Customer Service Call Centre...its time to improve your service